Customer Service
May. 1st, 2014 10:52 amI was standing in front of the shelves, browsing, when an amiable-looking Sikh fellow in the company livery walked up to me.
"Excuse me, sir, can I be of assistance?"
I was momentarily taken aback as I wasn't expecting this, but smiled and told him what I was looking for.
"An excellent choice, if I may say so, sir. If you would care to follow me I can show you where to find what you need." He led me past the wares to what I wanted. "I think I can recommend the chicken, sir, although I'm informed by very reliable people that the Chow Mein is particularly excellent."
"I'm getting them for my girlfriend", I said. "She's feeling a bit unwell. I'll get her a selection so she can decide."
"I admire your perspicacity, sir", he replied. "That is indeed a very fine idea".
I took the Super Noodles down off the shelf and then looked at him. "You know", I said, "this is the best service I've ever had in a branch of Sainsburys".
And that's when he cracked and started laughing.
I spent a few minutes just chatting to him; teasing him about why the heck he was working at Sainsburys when he really should be at somewhere like the Dorchester ("I can see you in a jacket and top hat, welcoming Lady Gaga out of her stretch limo, 'Welcome to Sainsbury's, modom', that sort of thing") and all the while genuinely thinking Why is this man working at Sainsbury's? He's fantastic.
Next time I go in I'm going to get his name and write to their HR department singing his praises. It's really the least I can do.
"Excuse me, sir, can I be of assistance?"
I was momentarily taken aback as I wasn't expecting this, but smiled and told him what I was looking for.
"An excellent choice, if I may say so, sir. If you would care to follow me I can show you where to find what you need." He led me past the wares to what I wanted. "I think I can recommend the chicken, sir, although I'm informed by very reliable people that the Chow Mein is particularly excellent."
"I'm getting them for my girlfriend", I said. "She's feeling a bit unwell. I'll get her a selection so she can decide."
"I admire your perspicacity, sir", he replied. "That is indeed a very fine idea".
I took the Super Noodles down off the shelf and then looked at him. "You know", I said, "this is the best service I've ever had in a branch of Sainsburys".
And that's when he cracked and started laughing.
I spent a few minutes just chatting to him; teasing him about why the heck he was working at Sainsburys when he really should be at somewhere like the Dorchester ("I can see you in a jacket and top hat, welcoming Lady Gaga out of her stretch limo, 'Welcome to Sainsbury's, modom', that sort of thing") and all the while genuinely thinking Why is this man working at Sainsbury's? He's fantastic.
Next time I go in I'm going to get his name and write to their HR department singing his praises. It's really the least I can do.